Ann Marie Narine

Financial Services Ombudsman

The Office of the Banking Services Ombudsman was established in May 2003 by the Central Bank of Trinidad and Tobago in conjunction with the commercial banks operating in Trinidad and Tobago, to investigate complaints from individuals and small businesses in respect of financial services provided by the banks and their subsidiary licensed financial institutions.

In May 2005 the Office was expanded to include the handling of complaints from the participating insurance companies. As a result, the Office was renamed the Office of the Financial Services Ombudsman.

Our main objective is to provide fair, sound assistance to customers who are not satisfied with their financial services provider and to mediate on behalf of those who have a complaint with their institution. On a daily basis we respond to enquiries about our dispute resolution procedures.

Our Office was privileged to have held a number of sessions with certain interest groups as well as a wide cross-section of managers from the financial services industry. We stand ready to meet with other groups interested in learning about the services we provide. We believe that such interaction would serve as a catalyst for improved customer service, deeper public awareness and a stronger, more efficient financial services sector.

We look forward to being of service to you, should you have a complaint against any of the financial institutions. To contact us, you may click here.