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Welcome to the Office of the Financial Services Ombudsman

The Office of the Banking Services Ombudsman was established in May 2003 by the Central Bank of Trinidad and Tobago in conjunction with the commercial banks operating in Trinidad and Tobago, to investigate complaints from individuals and small businesses in respect of financial services provided by the banks and their subsidiary licensed financial institutions.

In May 2005 the Office was expanded to include the handling of complaints from participating insurance companies. As a result, the Office was renamed the Office of the Financial Services Ombudsman.

Our main objective is to provide fair, sound assistance to customers who are not satisfied with their financial services provider and to mediate on behalf of those who have a complaint with their institution. On a daily basis we respond to inquires about our dispute resolution procedures.