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First Floor,

Central Bank Building,

Eric Williams Plaza,

Independence Square,

Trinidad, W.I.

Tel: (868) 625-4835; 5028

Exts: 2650; 2657; 2681; 2685

Fax: (868) 627-1087

Email: info@ofso.org.tt

Website: www.ofso.org.tt 

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FAQS

QUESTION: Who is the Financial Services Ombudsman?

ANSWER: Ms. Suzanne Roach was appointed the new Financial Services Ombudsman, effective May 01, 2010 succeeding her predecessor Ms. Ann Marie Narine.

Suzanne is a Chartered Accountant by profession and has spent more than thirty-one years in the financial sector, twenty-seven of those at the Central Bank. During her career at the Central Bank, she has served in several departments and held the position of Manager, Internal Audit for the past twelve years.

She is involved in a number of professional associations and is presently the Chairman of the Board of Directors for the Institute of Internal Audit (IIA) Trinidad and Tobago Chapter. Suzanne also has a passion for fund raising ventures, Public Relations and Financial Counseling and serves as the President of the Soroptimist International of St. Augustine and Treasurer of the Soroptimist International National Association of Trinidad and Tobago.

Suzanne pursued her Bacelor of Science Degree in Management Studies (Industrial Management option) and the Master of Science Degree in Accounting at the University of the West Indies, St. Augustine Campus.

RELATED FAQS

1. Where is the office of the Ombudsman located?
2. What is the purpose of the Financial Services Ombudsman?
3. Does the Ombudsman handle all complaints?
4. What type of complaints would the Ombudsman consider?
5. Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?
6. What are the first steps to complaining?
7. How should the complaint be communicated?
8. Is there a ceiling on the award to a Complainant?
9. Do I have to pay for the services?
10. How confidential is the process?
11. Is the process binding?
12. If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?
13. Is the Office of the Financial Services Ombudsman independent?
14. If I need further details or clarification on any of the above questions, whom can I contact?
15. What is a small business?
16. Which are the participating commercial banks?
17. Which are the participating insurance companies?
18. Why do I have to put my complaint in writing?
19. Can someone else complain on my behalf?
20. Do I need a lawyer?
21. Are there any time limitations with regard to filing a complaint?
22. What happens id the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?