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First Floor,

Central Bank Building,

Eric Williams Plaza,

Independence Square,

Trinidad, W.I.

Tel: (868) 625-4835; 5028

Exts: 2650; 2657; 2681; 2685

Fax: (868) 627-1087

Email: info@ofso.org.tt

Website: www.ofso.org.tt 

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FAQS

QUESTION: Which are the participating insurance companies?

ANSWER: The participating insurance companies are:

American Life and General Insurance Company (Trinidad and Tobago) Limited

Bankassurance Caribbean Limited (Guardian Group)

Bankers Insurance Company of Trinidad and Tobago Limited

British American Insurance Company (Trinidad) Limited.

Capital Insurance Limited

Colonial Fire and General Insurance Company Limited

Colonial Life Insurance Company (Trinidad) Limited.

Cuna Caribbean Insurance Society Limited

Demerara Life Assurance Company Trinidad and Tobago Limited

Furness Anchorage General Insurance Limited

GTM Insurance Company Limited

Guardian General Insurance Limited

Guardian Life of the Caribbean Limited

Gulf Insurance Limited

Maritime Life Caribbean Limited

Mega Insurance Company Limited

Motor and General Insurance Limited

MotorOne Insurance Company Limited

Sagicor General Inc.

Sagicor Life Inc.

ScotiaLife Trinidad and Tobago Limited

Tatil Life Assurance Limited

The Beacon Insurance Company Limited

The Great Northern Insurance Company Limited

The New India Assurance Company Limited

The Presidential Insurance Company Limited

The Reinsurance Company of Trinidad and Tobago Limited

Trinidad and Tobago Insurance Limited

United Insurance Company Limited

RELATED FAQS

1. Who is the Financial Services Ombudsman?
2. Where is the office of the Ombudsman located?
3. What is the purpose of the Financial Services Ombudsman?
4. Does the Ombudsman handle all complaints?
5. What type of complaints would the Ombudsman consider?
6. Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?
7. What are the first steps to complaining?
8. How should the complaint be communicated?
9. Is there a ceiling on the award to a Complainant?
10. Do I have to pay for the services?
11. How confidential is the process?
12. Is the process binding?
13. If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?
14. Is the Office of the Financial Services Ombudsman independent?
15. If I need further details or clarification on any of the above questions, whom can I contact?
16. What is a small business?
17. Which are the participating commercial banks?
18. Why do I have to put my complaint in writing?
19. Can someone else complain on my behalf?
20. Do I need a lawyer?
21. Are there any time limitations with regard to filing a complaint?
22. What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?