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First Floor,

Central Bank Building,

Eric Williams Plaza,

Independence Square,

Trinidad, W.I.

Tel: (868) 625-4835; 5028

Exts: 2650; 2657; 2681; 2685

Fax: (868) 627-1087

Email: info@ofso.org.tt

Website: www.ofso.org.tt 

Feedback Form

 

 

FAQS

QUESTION: Are there any time limitations with regard to filing a complaint?

ANSWER: The complaint must be made to the Ombudsman no later than 180 days after the following

• The Bank or Insurance company has completed its review and communicated its findings to the customer or
• The Bank or Insurance company did not achieve a resolution by a time period determined by the Ombudsman and
• The Bank or Insurance company has informed the Complaint, in writing, of the existence of the Ombudsman and of the time limitation.

The act or omission resulting in the complaint must have occurred on or after January 1, 2003 in the case of a banking complaint; and after January 1, 2004 in the case of insurance companies.

The customer may file a complaint for a problem occurring before those dates only if the complainant was not aware of it and could not have been made aware of it before those dates.

RELATED FAQS

1. Who is the Financial Services Ombudsman?
2. Where is the office of the Ombudsman located?
3. What is the purpose of the Financial Services Ombudsman?
4. Does the Ombudsman handle all complaints?
5. What type of complaints would the Ombudsman consider?
6. Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?
7. What are the first steps to complaining?
8. How should the complaint be communicated?
9. Is there a ceiling on the award to a Complainant?
10. Do I have to pay for the services?
11. How confidential is the process?
12. Is the process binding?
13. If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?
14. Is the Office of the Financial Services Ombudsman independent?
15. If I need further details or clarification on any of the above questions, whom can I contact?
16. What is a small business?
17. Which are the participating commercial banks?
18. Which are the participating insurance companies?
19. Why do I have to put my complaint in writing?
20. Can someone else complain on my behalf?
21. Do I need a lawyer?  
22. What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?