Contact Us!

 

First Floor,

Central Bank Building,

Eric Williams Plaza,

Independence Square,

Trinidad, W.I.

Tel: (868) 625-4835; 5028

Exts: 2650; 2657; 2681; 2685

Fax: (868) 627-1087

Email: info@ofso.org.tt

Website: www.ofso.org.tt 

Feedback Form

 

 

FAQS

QUESTION: Does the Ombudsman handle all complaints?

ANSWER: The Ombudsman will handle matters of transparency where terms of contract have not been met.

In case of banking complaints, she will not treat with matters relating to:

• the general interest rate and risk policies concerning the granting of loans and
• the pricing of products and services in the case of banking complaints
• any transactions that occurred prior to January 1, 2003

In the case of insurance complaints, she will not treat with:

• insurance premium rates and underwriting decisions
• group pension plans and deposit administration schemes
• actuarial calculations
• surrender values and investment rates for life policies
• matters related to marketing practices or unacceptable service and
• third party personal injury claims arising out of motor accident
• any act or omission that took place prior to January 1, 2004

   

RELATED FAQS

1. Who is the Financial Services Ombudsman?
2. Where is the office of the Ombudsman located?
3. What is the purpose of the Financial Services Ombudsman?  
4. What type of complaints would the Ombudsman consider?
5. Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?
6. What are the first steps to complaining?
7. How should the complaint be communicated be communicated?
8. Is there a ceiling on the award to a Complainant?
9. Do I have to pay for the services?
10. How confidential is the process?
11. Is the process binding?
12. If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?
13. Is the Office of the Financial Services Ombudsman independent?
14. If I need further details or clarification on any of the above questions, whom can I contact?
15. What is a small business?
16. Which are the participating commercial banks?
17. Which are the participating insurance companies?
18. Why do I have to put my complaint in writing?
19. Can someone else complain on my behalf?
20. Do I need a lawyer?
21. Are there any time limitations with regard to filing a complaint?
22. What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?