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First Floor,

Central Bank Building,

Eric Williams Plaza,

Independence Square,

Trinidad, W.I.

Tel: (868) 625-4835; 5028

Exts: 2650; 2657; 2681; 2685

Fax: (868) 627-1087

Email: info@ofso.org.tt

Website: www.ofso.org.tt 

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FAQS

QUESTION: Is there a ceiling on the award to a Complainant?

ANSWER: Yes, the Ombudsman may make an award to the Complainant, which shall not exceed TT$500,000.00. The award is to compensate for direct loss or damage that is considered to have been suffered by the Complainant.

RELATED FAQS

1. Who is the Financial Services Ombudsman?
2. Where is the office of the Ombudsman located?
3. What is the purpose of the Financial Services Ombudsman?
4. Does the Ombudsman handle all complaints?
5. What type of complaints would the Ombudsman consider?
6. Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?
7. What are the first steps to complaining?
8. How should the complaint be communicated?  
9. Do I have to pay for the services?
10. How confidential is the process?
11. Is the process binding?
12. If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?
13. Is the Office of the Financial Services Ombudsman independent?
14. If I need further details or clarification on any of the above questions, whom can I contact?
15. What is a small business?
16. Which are the participating commercial banks?
17. Which are the participating insurance companies?
18. Why do I have to put my complaint in writing?
19. Can someone else complain on my behalf?
20. Do I need a lawyer?
21. Are there any time limitations with regard to filing a complaint?
22. What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?