In May 2005 the Office was expanded to include the handling of complaints from the participating insurance companies. As a result, the Office was renamed the Office of the Financial Services Ombudsman. In 2008, the passage of the Financial Institution Act, Section 127, Chap. 79:09 made it mandatory for any institution licensed by the CBTT to become a member of an Alternative Dispute Resolution (ADR) Scheme approved by the CBTT. The only such scheme in Trinidad and Tobago approved by the CBTT is the OFSO! Non-Banks joined the Scheme in 2009.
Our main objective is to provide fair, sound assistance to customers who are not satisfied with their financial services provider and to mediate on behalf of those who have a complaint with their institution provided that the complaint falls under the Terms of Reference (TOR) under which the OFSO operates. This service is provided FREE to citizens and residents of Trinidad and Tobago.
Our office was privileged to have held a number of sessions with certain interest groups as well as a wide cross-section of managers from the financial services industry. We stand ready to meet with other groups interested in learning about the service we provide. We believe that such interaction would serve as a catalyst for improved customer service, deeper public awareness and a stronger, more efficient financial services sector.
We look forward to being of service to you, should you have a complaint against any of the financial institutions.
The Office of the Financial Services Ombudsman (OFSO) is an Agency created under the auspices of the Central Bank of Trinidad and Tobago.
The Ombudsman reports directly to the Governor of the Central Bank of Trinidad and Tobago.