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Welcome to our annual breakfast meeting and thank you for agreeing to break bread with us…Breakfast Meeting 2018 Speech

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Origins of the Ombudsman The term “Ombudsman” is an indigenous Swedish, Danish and Norwegian term, rooted in Old Norse and essentially means “representative.” A prototype of an Ombudsman may have flourished in China during the Qin Dynasty (221 BC) and in Korea during the Joseon Dynasty. The first preserved use however is in Sweden. In fact, the Ombudsman first appeared in Sweden in 1713. At [...]

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The Office of the Financial Services Ombudsman extends deepest condolences to the family and friends of Mrs. Judy Chang on her passing. Mrs. Chang was the first Financial Services Ombudsman (FSO) appointed by the Central Bank of Trinidad and Tobago when the Scheme was established in May 2003. She continued as FSO until 2008. May […]

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I am indeed happy to have this opportunity to meet and greet you the participants in the Scheme and our specially invited guests, who we deem as stakeholder partners with an interest in what we do… see more: Address delivered at the Annual Breakfast meeting 2017

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Feature address by The Honourable Mr. Justice Vasheist Kokaram, Chairman, Mediation Board of Trinidad and Tobago at the Office of the Financial Services Ombudsman’s Annual Breakfast Meeting,  May 25, 2017.

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From time to time, we receive complaints from complainants who have issues with their commercial Banks as it relates to the payments and interest incurred on their credit card. Many of us use our credit cards to pay our monthly bills; for online shopping and to purchase items like furniture and appliances. What we fail […]

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Mr. Dominic Stoddard has been appointed the Financial Services Ombudsman after consultation with the Bankers Association of Trinidad and Tobago (BATT) and the Association of Trinidad and Tobago Insurance Companies (ATTIC) effective April, 1st, 2016 for a three (3) year period. Mr. Stoddard has been employed with the Bank for the past twenty-three (23) years […]

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We present to you a case study involving a complainant who expressed concern about fraudulent activity on his credit card and a breach of agreement for nonpayment.The Case: In October 2013, Johnny realized that his credit card was being fraudulently used since August of that year. He reported his findings to his commercial bank. An […]

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Do you fully understand the complaints process? If you have a complaint against your bank, non-bank financial institution or your insurance company and you are not satisfied with the service, the outcome of an investigation or the response you have received after you have lodged a formal complaint with them, then you can contact the […]

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Do you understand the terms and conditions under which the Office of the Financial Ombudsman operates?The Agency receives many complaints which fall outside the Terms and Reference of our mandate. It is important that citizens understand in what circumstances the Office of the Financial Services Ombudsman can help. The Terms of Reference set out the […]

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