{"id":1743,"date":"2018-07-04T18:36:55","date_gmt":"2018-07-04T18:36:55","guid":{"rendered":"https:\/\/www.ofso.org.tt\/?post_type=manual_kb&#038;p=1743"},"modified":"2026-04-22T19:44:17","modified_gmt":"2026-04-22T23:44:17","slug":"what-type-of-complaints-would-the-ombudsman-consider","status":"publish","type":"post","link":"https:\/\/www.ofso.org.tt\/index.php\/2018\/07\/04\/what-type-of-complaints-would-the-ombudsman-consider\/","title":{"rendered":"What type of complaints would the Ombudsman consider?"},"content":{"rendered":"<p>The Ombudsman will handle matters of transparency where terms of contract have not been met.<\/p>\n<p>In case of banking complaints, she will not treat with matters relating to:<\/p>\n<ul>\n<li>The general interest rate and risk policies concerning the granting of loans.<\/li>\n<li>The pricing of products and services in the case of banking complaints\u00a0credit decisions.<\/li>\n<li>Any transactions that occurred prior to January 1, 2003.<\/li>\n<\/ul>\n<p>In the case of insurance complaints, he will not treat with:<\/p>\n<ul>\n<li>Insurance premium rates and underwriting decisions<\/li>\n<li>Group pension plans and deposit administration schemes<\/li>\n<li>Actuarial calculations<\/li>\n<li>Surrender values and investment rates for life policies<\/li>\n<li>Alleged false or misleading marketing practices<\/li>\n<li>Third party personal injury claims arising out of motor accident<\/li>\n<li>Any act or omission that took place prior to January 1, 2004<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[67],"tags":[],"class_list":["post-1743","post","type-post","status-publish","format-standard","hentry","category-complaints-process-faqs"],"_links":{"self":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts\/1743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/comments?post=1743"}],"version-history":[{"count":0,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts\/1743\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/media?parent=1743"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/categories?post=1743"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/tags?post=1743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}