{"id":1759,"date":"2018-07-04T18:45:52","date_gmt":"2018-07-04T18:45:52","guid":{"rendered":"https:\/\/www.ofso.org.tt\/?post_type=manual_kb&#038;p=1759"},"modified":"2026-04-22T19:43:25","modified_gmt":"2026-04-22T23:43:25","slug":"how-should-the-complaint-be-communicated","status":"publish","type":"post","link":"https:\/\/www.ofso.org.tt\/index.php\/2018\/07\/04\/how-should-the-complaint-be-communicated\/","title":{"rendered":"How should the complaint be communicated?"},"content":{"rendered":"<p class=\"qa-faq-title\"><span style=\"font-size: 16px;\">Before the Ombudsman will consider complaints, the following guidelines must be adhered to:<\/span><\/p>\n<div class=\"qa-faq-answer\">\n<div class=\"pf-content\">\n<p>The matter must have been first referred to the institution at which the complaint arose and the complainant is not satisfied;<br \/>\nThe act or omission which forms the subject of a complaint must have first occurred on or after January 1, 2003 in the case of a banking complaint and after January 1, 2004 in the case of an insurance complaint;<br \/>\nThe complaint must not be related to the institution\u2019s general risk management policies or pricing or products and services;<br \/>\nThe complaint shall be in writing duly signed by the complainant and his authorised representative, if any, on the prescribed form which can be obtained from the Office of the Financial Services Ombudsman or downloaded by clicking on the\u00a0<a href=\"https:\/\/www.ofso.org.tt\/faqs\/what-are-the-first-steps-to-complaining\/attachment\/complaint-form-2\" rel=\"attachment wp-att-2298\">Complaint Form<\/a>.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[67,70],"tags":[],"class_list":["post-1759","post","type-post","status-publish","format-standard","hentry","category-complaints-process-faqs","category-popular-articles"],"_links":{"self":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts\/1759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/comments?post=1759"}],"version-history":[{"count":0,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts\/1759\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/media?parent=1759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/categories?post=1759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/tags?post=1759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}