{"id":1771,"date":"2018-07-04T18:49:21","date_gmt":"2018-07-04T18:49:21","guid":{"rendered":"https:\/\/www.ofso.org.tt\/?post_type=manual_kb&#038;p=1771"},"modified":"2026-04-22T19:40:30","modified_gmt":"2026-04-22T23:40:30","slug":"are-there-any-time-limitations-with-regard-to-filing-a-complaint","status":"publish","type":"post","link":"https:\/\/www.ofso.org.tt\/index.php\/2018\/07\/04\/are-there-any-time-limitations-with-regard-to-filing-a-complaint\/","title":{"rendered":"Are there any time limitations with regard to filing a complaint?"},"content":{"rendered":"<p class=\"qa-faq-title\"><span style=\"font-size: 16px;\">The complaint must be made to the Ombudsman no later than 180 days after the following<\/span><\/p>\n<div class=\"qa-faq-answer\">\n<div class=\"pf-content\">\n<ul>\n<li>The Bank or Insurance company has completed its review and communicated its findings to the customer or<\/li>\n<li>The Bank or Insurance company did not achieve a resolution by a time period determined by the Ombudsman and<\/li>\n<li>The Bank or Insurance company has informed the Complainant, in writing, of the existence of the Ombudsman and of the time limitation.<\/li>\n<\/ul>\n<p>The act or omission resulting in the complaint must have occurred on or after January 1, 2003 in the case of a banking complaint; and after January 1, 2004 in the case of an insurance complaint.<\/p>\n<p>The customer may file a complaint for a problem occurring before those dates only if the complainant was not aware of it and could not have been made aware of it before those dates.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[67],"tags":[],"class_list":["post-1771","post","type-post","status-publish","format-standard","hentry","category-complaints-process-faqs"],"_links":{"self":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts\/1771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/comments?post=1771"}],"version-history":[{"count":0,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts\/1771\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/media?parent=1771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/categories?post=1771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ofso.org.tt\/index.php\/wp-json\/wp\/v2\/tags?post=1771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}