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Complaints Process FAQs
What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?
Are there any time limitations with regard to filing a complaint?
Can someone else complain on my behalf?
Why do I have to put my complaint in writing?
If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?
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Do I need a lawyer?
What is a small business?
If I need further details or clarification on any of the above questions, whom can I contact?
Do I have to pay for the services of the Obmudsman?
What is the purpose of the Financial Services Ombudsman?
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Participating Entities FAQs
Which are the participating insurance companies?
Which are the participating commercial banks?
Which are the participating non-bank financial institutions?
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