Yes, the Ombudsman may make an award to the Complainant, which shall not exceed TT$500,000.00. The award is to compensate for direct loss or damage that is considered to have been suffered by the Complainant.
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What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?
Are there any time limitations with regard to filing a complaint?
Can someone else complain on my behalf?
Why do I have to put my complaint in writing?
If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?
Who is the Financial Services Ombudsman?
How should the complaint be communicated?
Is there a ceiling on the award to a Complainant?
How confidential is the process?
