News

We present to you a case study involving a complainant who expressed concern about fraudulent activity on his credit card and a breach of agreement for nonpayment.The Case: In October 2013, Johnny realized that his credit card was being fraudulently used since August of that year. He reported his findings to his commercial bank. An […]

Do you fully understand the complaints process? If you have a complaint against your bank, non-bank financial institution or your insurance company and you are not satisfied with the service, the outcome of an investigation or the response you have received after you have lodged a formal complaint with them, then you can contact the […]

Do you understand the terms and conditions under which the Office of the Financial Ombudsman operates?The Agency receives many complaints which fall outside the Terms and Reference of our mandate. It is important that citizens understand in what circumstances the Office of the Financial Services Ombudsman can help. The Terms of Reference set out the […]

  In 2014, the Office of the Financial Services Ombudsman was proud to host the International Network of Financial Services Ombudsman Conference (INFO 2014). INFO 2015 will be held in Helsinki, Finland from 13 September to 16 September and the office will be represented by Ms. Suzanne Roach, the Financial Services Ombudsman (FSO) and Ms. Annalisa […]

Did you know that the Office of the Financial Services Ombudsman conducts official external office days the first full week of every month? With its head office in the capital Port of Spain, the Resolution Officers of the OFSO are there to help at our established external offices in Sangre Grande, Point Fortin and San […]