News

The Office of the Financial Services Ombudsman extends deepest condolences to the family and friends of Mrs. Judy Chang on her passing.

I am indeed happy to have this opportunity to meet and greet you the participants in the Scheme and our specially invited guests, who we deem as stakeholder partners with an interest in what we do…

Feature address by The Honourable Mr. Justice Vasheist Kokaram, Chairman, Mediation Board of Trinidad and Tobago at the Office of the Financial Services Ombudsman’s Annual Breakfast Meeting, May 25, 2017.

From time to time, we receive complaints from complainants who have issues with their commercial Banks as it relates to the payments and interest incurred on their credit card. Many of us use our credit cards to pay our monthly bills; for online shopping and to purchase items like furniture and appliances.

We present to you a case study involving a complainant who expressed concern about fraudulent activity on his credit card and a breach of agreement for nonpayment.

Do you fully understand the complaints process? If you have a complaint against your bank, non-bank financial institution or your insurance company and you are not satisfied with the service, the outcome of an investigation or the response you have received after you have lodged a formal complaint with them, then you can contact the Office of the Financial Services Ombudsman for help.

Do you understand the terms and conditions under which the Office of the Financial Ombudsman operates?The Agency receives many complaints which fall outside the Terms and Reference of our mandate. It is important that citizens understand in what circumstances the Office of the Financial Services Ombudsman can help.

In 2014, the Office of the Financial Services Ombudsman was proud to host the International Network of Financial Services Ombudsman Conference (INFO 2014). INFO 2015 will be held in Helsinki, Finland from 13 September to 16 September and the office will be represented by Ms. Suzanne Roach, the Financial Services Ombudsman (FSO) and Ms. Annalisa Vallabh-Patel-Jean, Legal Counsel.

With its head office in the capital Port of Spain, the Resolution Officers of the OFSO are there to help at our established external offices in Sangre Grande, Point Fortin and San Fernando through the Borough and Regional Corporations.