Understanding the Complaints Process

Do you fully understand the complaints process? If you have a complaint against your bank, non-bank financial institution or your insurance company and you are not satisfied with the service, the outcome of an investigation or the response you have received after you have lodged a formal complaint with them, then you can contact the Office of the Financial Services Ombudsman for help.

The diagram below outlines the OFSO’s process in handling complaints between citizens and their financial provider-



Our dispute handling process is simple to follow. Click on the following link  Dispute Handling Process and follow the three (3) simple steps involved in handling a dispute.