Complaints Process FAQs

Can someone else complain on my behalf?

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Yes. Anyone can complain on your behalf – for example, a member of your family or friend. Provision is made on the complaint form to accommodate such situation. If you appoint someone else to deal with your case, we need your written authority before we can discuss the details of your personal case with that person or obtain the information from your financial institution. In addition, we also need your representative to sign the form.

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