Complaints Process FAQs

What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?

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If you accept the recommendation of the Financial Services Ombudsman but the bank or insurance company does not, you may ask the Financial Services Ombudsman to make an Award. The Award is binding on the financial institution if accepted by the complainant. If not accepted by the bank or insurance company, the Ombudsman reports the matter to the Governor of the Central Bank.

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