Complaints Process FAQs

What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?

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Are there any time limitations with regard to filing a complaint?

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Can someone else complain on my behalf?

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Why do I have to put my complaint in writing?

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If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?

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How confidential is the process?

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Is there a ceiling on the award to a Complainant?

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How should the complaint be communicated?

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Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?

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What type of complaints would the Ombudsman consider?

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