Complaints Process FAQs

What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?

707 views July 4, 2018 9

Are there any time limitations with regard to filing a complaint?

573 views July 4, 2018 6

Can someone else complain on my behalf?

728 views July 4, 2018 5

Why do I have to put my complaint in writing?

560 views July 4, 2018 2

If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?

297 views July 4, 2018 2

How confidential is the process?

99 views July 4, 2018 0

Is there a ceiling on the award to a Complainant?

160 views July 4, 2018 2

How should the complaint be communicated?

79 views July 4, 2018 1

Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?

52 views July 4, 2018 0

What type of complaints would the Ombudsman consider?

171 views July 4, 2018 4