Complaints Process FAQs

What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?

2671 views July 4, 2018 42

Are there any time limitations with regard to filing a complaint?

2603 views July 4, 2018 21

Can someone else complain on my behalf?

3095 views July 4, 2018 18

Why do I have to put my complaint in writing?

2979 views July 4, 2018 8

If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?

1549 views July 4, 2018 16

How confidential is the process?

300 views July 4, 2018 4

Is there a ceiling on the award to a Complainant?

489 views July 4, 2018 9

How should the complaint be communicated?

365 views July 4, 2018 3

Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?

159 views July 4, 2018 2

What type of complaints would the Ombudsman consider?

995 views July 4, 2018 11