Complaints Process FAQs

What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?

732 views July 4, 2018 11

Are there any time limitations with regard to filing a complaint?

608 views July 4, 2018 6

Can someone else complain on my behalf?

782 views July 4, 2018 6

Why do I have to put my complaint in writing?

598 views July 4, 2018 3

If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?

315 views July 4, 2018 2

How confidential is the process?

106 views July 4, 2018 0

Is there a ceiling on the award to a Complainant?

165 views July 4, 2018 2

How should the complaint be communicated?

92 views July 4, 2018 1

Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?

52 views July 4, 2018 0

What type of complaints would the Ombudsman consider?

183 views July 4, 2018 4