Complaints Process FAQs

What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?

3098 views July 4, 2018 54

Are there any time limitations with regard to filing a complaint?

3057 views July 4, 2018 25

Can someone else complain on my behalf?

3341 views July 4, 2018 21

Why do I have to put my complaint in writing?

3200 views July 4, 2018 12

If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?

1762 views July 4, 2018 18

How confidential is the process?

423 views July 4, 2018 7

Is there a ceiling on the award to a Complainant?

655 views July 4, 2018 12

How should the complaint be communicated?

521 views July 4, 2018 3

Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?

195 views July 4, 2018 2

What type of complaints would the Ombudsman consider?

1212 views July 4, 2018 13